The following paragraphs describe in more detail how T & T Energy Exchange may use your personal information and with whom we may share it. Depending on the type of Web site you are visiting, one or more of the paragraphs may apply.

Personal information

T & T Energy Exchange aims to let you use our public resources on the Internet without telling us who you are and without giving any personal information about yourself. There are times, however, when we may need information from you and then have to share that information to meet your request.

You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name and address or e-mail id, to correspond with you, to provide you with a subscription. You may also give us your credit card details to pay for your subscription. We intend to let you know how we will use such information before we collect it from you; if you tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests, we will respect your wishes. If you give us personal information about somebody else, such as a spouse or work colleague, we will assume that you have their permission to do so.

Marketing use

The information you provide T & T Energy Exchange may also be used by T & T Energy Exchange and selected third parties for marketing purposes. Before we use it, however, we will offer you the opportunity to choose whether or not to have your information used in this way.

Supplier administration

If you supply goods or services to T & T Energy Exchange, you may be able to use areas intended specifically for supplier use. We may use the information provided on that site in connection with entering into or performing a transaction with you. It may also be used to administer and develop our relationship with you, the supplier you represent and/or other T & T Energy Exchange suppliers generally.

Notice boards

In some cases, specific T & T Energy Exchange sites may contain other notices about their use and the information practices applicable to those sites.

Local approach

T & T Energy Exchange is a Local organisation, with legal entities, business processes, management structures, within a contained environment. Our privacy practices are designed to provide protection for all your personal information.

Information security and quality

We intend to protect your personal information and to maintain its quality. We will correct any errors that are pointed out to us. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality.

Supplementing information

From time to time we may supplement information you give us via T & T Energy Exchange web site with information from other sources, such as information validating your address or other available information about businesses. This is to help us maintain the accuracy of the information we collect and to help us provide a better service.

Use of suppliers

In some cases T & T Energy Exchange uses suppliers to collect, use, analyse and otherwise process information on our behalf. T & T Energy Exchange requires such suppliers to handle information in a manner consistent with the policies explained here.

Mergers and acquisitions

Circumstances may arise where, whether for strategic or other business reasons, T & T Energy Exchange decides to sell, buy, merge or otherwise reorganise business Structures. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is T & T Energy Exchange practice to seek appropriate protection for information in these types of transactions.

Cookies, bugs, web beacons and other technologies

We sometimes collect non-identifiable information from visits to our web sites to help us provide better customer service. For example, we keep track of the domains from which people visit, and we also measure visitor activity on T & T Energy Exchange web sites, but we do so in ways that keep the information non-identifiable.

This information is sometimes known as "clickstream data." T & T Energy Exchange or others on our behalf may use this data to analyse trends and statistics and to help us provide better customer service.

Also, when we collect personal data from you in a transaction, we may extract some information about that transaction in a non-identifiable format and combine it with other non-identifiable information such as clickstream data. This information is used and analysed only at an aggregate level to help us understand trends and patterns. This information is not reviewed at an individual level. If you do not want your transaction details used in this manner you can disable your cookies.

We collect the information we mentioned in the previous paragraphs through the use of various technologies, including one called "cookies". A cookie is a piece of data that a web site can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. Some T & T Energy Exchange pages use cookies, sent by T & T Energy Exchange or its third party vendors, or other technologies to better serve you when you return to the web site. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some web sites may not work properly.

If you turn off cookies, web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

Our sites do not use or permit web bugs to be installed by others.

A web bug is a graphic on a web page designed to monitor and send information about the computer that is displaying the page to a 2nd or 3rd party. They are often invisible because they are typically only 1-by-1 pixels in size. In some cases, web bugs are placed on web pages by third parties interested in collecting data about visits to those pages. T & T Energy Exchange has put routinely tested and robust security measures in place to prevent such activity.

Service quality monitoring

Certain web transactions may also involve you calling us or our calling you. Please be aware that it is T & T Energy Exchange’ general practice to monitor and in some cases record such calls for staff training or quality assurance purposes.

Disclosures required by law

Please be aware that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.

Privacy technology

Technology will increasingly help give you more control over your personal information. It will also help organisations to manage their privacy practices and policies. T & T Energy Exchange supports the development of privacy technologies to help achieve these goals and to help create greater trust and confidence in.

Other products and services are available which can assist you with the control of your personal information while navigating the web. Visit the Online Privacy Alliance for an overview of many privacy-related tools. T & T Energy Exchange has not used these tools.

Privacy questions and access

If you have a question about this statement, please email the T & T Energy Exchange web master. The address for webmaster@energyexchangett.com. Please contact the Data Controller if you have a question about T & T Energy Exchange handling of your information, if you wish to obtain a copy of particular information you provided to T & T Energy Exchange, or if you become aware the information is incorrect and you would like us to correct it. Before T & T Energy Exchange is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and for other details to help us to respond to your request. We will endeavour to respond within an appropriate timeframe.

If you have questions or concerns regarding the site's privacy statement, you should first contact T & T Energy Exchange directly, before taking further action.

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